SUPPORT
We all need a hand every now and then. We’re just happy that you’ve asked us. If you don’t find the answers you’re looking for here, CONTACT US.
Service Standards
| Policy Quoting |
Response |
Completion |
Notes |
| Website Availability |
24/7 |
|
Routine Maintenance takes place normally after 10 PM (CST) on Saturday. Not all carriers provide quotes 24/7 |
| Automated Quote |
1-10 Minutes |
1-10 Minutes |
|
| Manual Quotes |
1-3 Hours |
1 Business Day |
Requires manual work by Underwriter |
| Manual E&S Quotes |
Same Day |
7-10 Days |
Upon request, we will source E&S markets for your non-standard risk. |
| Phone & Email |
Response |
Completion |
Notes |
| Phone Calls |
w/in 30 Seconds |
|
85% of the time |
| Voice Mails Answered |
1-3 Hours |
Same Day |
If received before 4 PM (CST), or next day by 10 AM |
| Email Responses |
1-3 Hours |
Same Day |
If received before 4 PM (CST), or next day by 10 AM |
| Policy Servicing |
Processed |
Documents Returned |
Notes |
| Change Request |
1-3 Minutes |
7-10 Days |
Processed by carrier service center |
| Cancellation Request |
1-3 Minutes |
7-10 Days |
Policy cancelled by carrier with cancellation date requested on LPR (Loss Policy Release) |
| Loss Runs |
1-3 Minutes |
Same Day |
Pulled from carrier site |
| ID Cards |
1-3 Minutes |
Same Day |
|
| Certificates of Insurance |
1-3 Minutes |
Same Day |
Same day unless special wording requires carrier approval |
|
|
FAQs
Most questions agents have about using AgentSecure can be answered in this Frequently Asked Questions section. To answer a specific question, please see FAQ’s dedicated to certain aspects of your Agent Secure Relationship:
CAN WE WRITE IT?
Are you looking for a specific policy type in a market? Check to see if we can write it, RIGHT HERE!
UNDERWRITING
You’re never alone when trying to provide the proper coverage for your clients. AgentSecure underwriters are here to answer your questions and make the sales process as smooth as possible. Our underwriters are motivated to help you write more business and AgentSecure has the experience to help you through the process.
The underwriters at AgentSecure understand policy forms, coverage and the appetites of national carriers. Each underwriter is well trained and seasoned in underwriting new business and the risks associated with a particular rate class. The AgentSecure underwriting team appreciates your partnership and is eager to help you write more business. Underwriters are available by phone and e-mail to answer your questions or concerns.
POST SALES SERVICE
AgentSecure is fully staffed with insurance CSRs to make your requested policy changes. All service requests are submitted to AgentSecure staff via an Online Service Request form. Our standard of service is to process all requests the same business day.
Our service representatives are on ready to help you with the following requests:
- Policy Changes and Endorsements
- Policies and Renewals
- Certificates of Insurance
- Claims
- Billing
- Agent of Record Changes
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Click here for more information!
