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Service Standards

ServiceResponseCompletionNotes
Website Availability24/7Routine maintenance after 10 PM CST Saturday. Not all carriers provide quotes 24/7.
Automated Quote1–10 min1–10 min
Manual Quotes1–3 Hours1 Business DayRequires manual work by Underwriter
Policy IssuanceSame DaySame DaySubject to carrier processing
Endorsements1–4 Hours1 Business Day
Cancellations1–4 Hours1 Business Day
RenewalsAutomatedAutomatedCarrier-driven
Certificate of Insurance1–2 HoursSame Day

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